![]() Users have expressed concern at being told to adjust their behaviour without being informed what exactly they need to change.Ī spokesperson for Mweb said that they could unfortunately not provide users with a numeric limit on the amount of data they may use before it is considered a violation of the AUP. ![]() “We’ve always managed abusive behaviour in the past and, even though we’re enforcing our fair-use policy a little bit more strictly now, it’s still a very small portion of customers who are affected.”ĭerek Hershaw What behaviour must change? “When that starts to have a negative impact on the experience of the rest of your customers, you have to intervene,” he added. “As is the case with all networks, you have a mix of users, and at the very top-end you have a small group who consume a significant and disproportionate amount of your capacity,” CEO of Mweb ISP, Derek Hershaw told MyBroadband in response to questions. Mweb said that it believes those that have have received a letter exhibit usage patterns that would most likely be deemed excessive by any of the uncapped providers in the market. Mweb later emphasised that users that did not receive a letter will not be affected by the changes.Īccording to Mweb, users who were issued a letter, received one based on their usage trend over the past few months and not their current usage. Only 3% of its users have received warning letters, Mweb said. Irate users took to social media such as Facebook, Twitter, and the MyBroadband forums to voice their displeasure, to which Mweb responded with the reasoning behind their decision.Īccording to a spokesperson for the ISP, the measures they previously used to enforce their acceptable use policy (AUP) have proved to be ineffective in managing excessive usage patterns.įor this reason, Mweb said it would be automating enforcement of its AUP by applying temporary speed limits to users with excessive behaviour based on a rolling 30 day window. Mweb has sent warning letters to a portion of its user base in which the Internet service provider (ISP) told subscribers that it would slow down their ADSL speeds if they do not change their usage patterns.
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